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Position Title:Senior Facility Manager
Department:Property Management
Location:Arrowpoint
City/State:Charlotte / NC
Email resume to:careers@lincolnharris.com
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Position Description:
Coordinate major projects as well as company and client initiatives within the account; provide senior management oversight, training, and coordination of the general duties of the Facility Managers; budget oversight and coordination; lease administration oversight; reporting coordination and oversight; resolves critical impact tenant relations issues; ensures consistency across the portfolio; point of contact for reporting and communications and ultimately holds staff accountable for providing the highest level of customer service with a “Can Do” attitude focused on innovation, collaboration and critical thinking.
Position Duties:
DUTIES AND RESPONSIBILITIES include the following:
Assist Facility Director in the portfolio’s Facility Management Operation.
Lead team of Facility Managers, Assistant Facility Manager(s), and Administrative Assistant(s) by conducting regular meetings to review service expectations, brainstorm, problem-solve, create/review lessons learned, make recommendations for process improvement, etc.
Establish/maintain standardization and consistency with Facility Management practices.
Document cost savings within account.
Coordinate Facility Management reporting.
Specific project/tasks as requested by Client and directed by Facility Director
Input and direction regarding issues as requested by Facility Managers.
Overall objective of improving relationship with Client.
Monthly accounting updates to include delinquencies, late fee/s and interest application and collection.
Ensure that LH and Client Policies and Procedures are being followed.
CIP pipeline creation, tracking and reporting monthly.
Monitor Major Vendor Relationship and bid coordination.
Attend periodic inspection of facilities with Facility Managers.
Attend periodic meetings with Practice Managers as needed to foster positive relationship.
Oversee preparation of annual budgets.
Monthly reporting of Facility management issues to Account Director.
Landlord Relationship Management.
Oversees all activities which could impact the uptime operational posture of the facilities.
Handle other duties as assigned.

Position Requirements:
SUPERVISORY RESPONSIBILITIES:
Manages Facility Managers, Assistant Facility Manager(s), and Administrative Assistant(s); responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws including interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:
5 years experience in commercial/office (excluding retail, residential, hotel experience) Facility management (operational experience is preferred); medical Facility management experience a plus
Bachelor's degree (B. A.) from four-year college or university
Experience with preparation of, and adherence to, annual Facility budgets
Proven ability to successfully lead a team
Lease Administration experience required
Intermediate proficiency in MS applications including Word, Excel, and Outlook
Strong interpersonal and problem-solving skills
Excellent verbal/written communication and presentation skills
Ability to provide superior internal and external customer service

CERTIFICATES, LICENSES, REGISTRATIONS:
IREM Certified Facility Manager designation or candidate is preferred
BOMI RPA designation or candidate is preferred
IFMA designation or candidate is preferred
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